Phase 01
KPI framework, goals, and source-of-truth planning
Before a dashboard is built, we define what the practice needs to know: marketing ROI, channel contribution, patient acquisition cost, call quality, form volume, booked appointment trends, and the difference between visibility metrics and revenue-driving indicators.
- Practice goals and service priorities
- Current reports and dashboard gaps
- Channel mix and campaign structure
- Leadership questions and KPI needs
- Named KPIs and definitions
- Source-of-truth measurement map
- Executive questions the report must answer
