Phase 01Website Audit & Competitive Analysis
We start with a structured audit of the current website, how services are explained, pages are organized, calls-to-action appear, and trust signals perform. Patient intent, competitors, context, and performance feed the brief.
The output is a clear picture of where the website is strong, where it leaks trust, and where competitors are winning the decision journey before patient appointments are ever requested online.
Phase 02UX Strategy & Content Architecture
Architecture answers a simple question that most clinics never fully resolve: what does a patient need to understand before they request care? We define audiences, service hierarchy, and proof points, then translate them into pages that hold up across channels.
The content framework gives the practice a single, consistent structure that the website, ads, search results, provider pages, and location pages reinforce.
Phase 03Conversion Design & Patient UX Pathways
Conversion design defines how the website guides patients, to services, provider credibility, insurance information, appointment requests, phone calls, directions, and next steps. Visual recommendations cover layout, type, color, forms, navigation, and the design principles that bind every page together.
The goal is not aesthetic decoration. The goal is action, a medical website that patients understand in two seconds across any device.
Phase 04SEO, Accessibility & Performance Alignment
Website visibility only works when structure is consistent. We map new content, design, and technical foundation to service pages, provider pages, location pages, schema markup, and internal links, so every patient path reinforces clinical authority.
Accessibility, page speed, mobile usability, and AI-source clarity all get aligned with the redesign, not treated as separate launch workstreams.
Phase 05Growth-Oriented Launch Roadmap
A launch plan with phased priorities, dependencies, and KPI thresholds, built so website work compounds into measurable growth instead of sitting as a design file on a shared drive.
Quarterly reviews track website health, search signals, and downstream patient acquisition impact against the original brief.