Phase 01Social Audit & Competitive Analysis
We start with a structured audit of every active and inactive profile — what's been posted, how patients are engaging, how competitors present themselves, and where the practice's voice gets lost in the feed.
The output is a clear picture of which platforms deserve investment, which content formats already work, and where competitors are winning attention before a patient ever calls.
Phase 02Content Strategy & Pillars
Strategy answers a simple question most practices never resolve: what should we actually post, and why? We define the content pillars — education, trust, team, results, and community — then map them to the platforms and formats your patients actually use.
The strategy gives the practice a repeatable system that the website, reviews, ads, and in-office screens can all reinforce.
Phase 03Content Calendar & Creative Production
A monthly calendar plans every post, reel, and story across photos, before-and-after cases, team spotlights, and patient education — produced with graphic design and video support tuned to your visual identity and the realities of a working practice.
Every asset follows brand guidelines, so a quick smartphone photo and a polished campaign look like the same practice.
Phase 04Community Engagement & Reputation
Posting is only half the job. We monitor comments, messages, and mentions across every platform, respond in a voice that matches the brand, and route review requests and patient questions to the right person on your team.
Positive interactions get amplified into reviews and referrals, while sensitive topics are handled privately and in line with patient-privacy rules.
Phase 05Performance Reporting & Growth Roadmap
Monthly reports tie social performance to trust, recall, and downstream patient acquisition — not just likes and follower counts — so leadership can see what's actually moving the needle.
Quarterly reviews recalibrate content pillars, posting cadence, and platform mix against actual engagement and new-patient results.